MailFlow Refund & Billing Policy

Effective Date: 10 May 2025

This Refund & Billing Policy explains how MailFlow Labs Ltd. ("MailFlow", "we", "our") handles pricing, renewals, credits, and refunds for subscriptions sold through our website and Creem-powered checkout. By purchasing or renewing a plan, you agree to the terms below in addition to our Terms of Service.

1. Payment Processors

• MailFlow uses Creem for CNY billing and Stripe for USD/EUR billing. Both providers are PCI-DSS compliant and store your payment details on our behalf.
• Charges will appear on your statement with descriptors referencing MailFlow or our payment partners.

2. Subscription Billing & Renewals

• Monthly plans renew every 30 days; annual plans renew every 12 months at the price shown during checkout.
• Renewal reminders are sent via email and in-product notifications.
• You can cancel or downgrade anytime before the next billing date from My Orders inside the MailFlow dashboard. Cancellation stops future renewals but does not retroactively refund completed periods.

3. Credit Allocation & Expiration

• Each plan deposits credits to your account immediately after a successful payment.
• Monthly plans: 100 (Basic) or 300 (Pro) credits that expire 30 days after deposit.
• Annual plans: 1,200 (Basic) or 3,600 (Pro) credits that expire 12 months after deposit.
• A single generation consumes 1 credit. Remaining balance is displayed in the composer header and on the billing page.

4. Refunds & Adjustments

• Because MailFlow is a digital service with instant usage, all completed billing cycles are non-refundable unless required by applicable law.
• If a duplicate charge or other billing error occurs, email tl18774902382@gmail.com within 30 days of the transaction. Include the order number, billing email, and relevant screenshots so our team can review promptly.
• Where refunds are legally mandated (for example, failed service delivery within a statutory cooling-off period), we will process them through the original payment method.

5. Charge Disputes & Account Suspension

• Filing an unsubstantiated chargeback may result in temporary suspension of your MailFlow account until the dispute is resolved.
• We are happy to help before a dispute escalates. Contact us at tl18774902382@gmail.com or via in-app chat so we can investigate.

6. Taxes & Invoices

• Published prices exclude VAT, GST, or other indirect taxes unless explicitly stated.
• Creem and Stripe collect taxes based on the billing address you provide. If you require VAT invoices or localized documentation, email tl18774902382@gmail.com with your company details and tax ID.

7. Policy Updates

• We may update this policy to reflect new regulations or product changes. Updates take effect upon publication. If the changes are material, we will notify customers via email.

If you have any questions about billing or refunds, contact tl18774902382@gmail.com. We aim to respond within one business day.